Technological Challenges for Bank Brands
Challenger banks and other unconventional lenders are increasingly using digital innovations to capture market share from the traditional players. It has been estimated that such competition could erode one third of traditional bank revenues by 2020. Consumer demand for a more simplified and less time consuming banking experience is driving the closure of branches and the rollout of better mobile and online banking services.
How are bank brands responding to the pace of technological change? What are the implications on their brands in the digital age? How can they avoid the hazards that can damage brand value?
Gain first-hand insights from world leading brand practitioners and cutting-edge thinkers who will share their best practices, knowledge and expertise about managing and maximising brand value.
Ask questions and hear from the panellists as they share and discuss the trends and influences affecting banking brands today.
Expand your network with international colleagues and gain first-hand insights from the world’s leading brands.
CEOs, CMOs and CFOs of major banking brands interested in maximising the value of their brands and intangible assets.
| 9:00 - 9:30 | Registration & coffee |
| 9:30 - 9:40 | Welcome and Introduction to Session 1 David Haigh, CEO, Brand Finance |
| 9:40 - 9:55 | Can Technology Fix the Banks? Brian Caplen, Editor, The Banker |
| 9:55 - 10:30 | Social Media: Time to give your customers a good listening to Chris Clark, Global Head of Marketing, HSBC Group Dave Marsh, Senior Social Media Manager, HSBC |
| 10:30 - 11:00 | Refreshment Break |
| 11:00 - 11:05 | Introduction Session 2 David Haigh, CEO, Brand Finance |
| 11:05 - 11:35 | The Bank Brand in Your Hand Peter Keenan, CEO, Zapp |
| 11:35 - 12:05 | The Grass is a Different Colour on the Other Side Mark Mullen, CEO, Atom Bank |
| 12:05 - 12:50 | Panel Session Led by: James Sproule, IoD Chief Economist and Director of Policy Brian Caplen, Editor, The Banker Peter Keenan, CEO, Zapp Mark Mullen, CEO, Atom Bank Chris Clark, Global Head of Marketing, HSBC Group |
| 12:50 - 13:00 | Concluding Remarks David haigh, CEO, Brand Finance |
| 13:00 - 14:00 | Lunch & Networking |
Brian Caplen has been editor of The Banker since 2003. He joined the Financial Times Group from Euromoney in 2000 where he had been executive editor of Euromoney magazine for five years. He also worked as a business editor and journalist in Hong Kong and the Middle East for 10 years. He has travelled extensively and done numerous high level interviews with prime ministers, finance ministers, central bank governors and senior executives. He has a first class honours degree In Development Studies from the University of East Anglia.
David is the Chairman and CEO of Brand Finance Plc – the world’s leading brand valuation consultancy. He has worked in the area of branded business, brand, and intangible asset valuation since 1991. He specialised entirely in the field after becoming the Director of Brand Valuation for Interbrand in 1995. He subsequently left Interbrand in 1996 to launch Brand Finance which is celebrating 25 years in business this year.
David represented the British Standards Institution in the working parties responsible for crafting international industry standards: ISO 10668 on Brand Valuation in 2010 and ISO 20671 on Brand Evaluation in 2019.
David is a passionate writer and has authored many articles on brand valuation, published in numerous marketing and finance newspapers and magazines, such as: Financial Times, Accountancy Age, and Marketing Week. He has also lectured on the topic of brand valuation for Harvard, Chicago, and London Business Schools.
David graduated from Bristol University with an English degree, qualified as a Chartered Accountant with Price Waterhouse in London, and obtained a postgraduate diploma in Marketing from the Chartered Institute of Marketing (CIM). He is a Fellow of The Royal Institution of Chartered Surveyors (RICS) and has a practising certificate with the Institute of Chartered Accountants in England and Wales (ICAEW).
For the last 16 years Chris has had a leadership role in the marketing function of the HSBC Group. For the last 7 years he has been CMO and a member of the HSBC Group Management Board. While at HSBC he helped develop the iconic air-bridge advertising programme, was one of the architect of ‘the world’s local bank’ positioning, re-shaped marketing into a truly global function and lead an organisation of over 1000 Marketing professionals.
During his time at HSBC he also managed key aspects of the Group’s digital efforts, ran the Global Sustainability Function, oversaw marketing for First Direct and M&S Bank and sat on a number of key management boards and committees.
Prior to HSBC Chris was in advertising with the bulk of his career at Saatchi and Saatchi looking after clients such as Mars, Toyota, P&G and an infamous piece of work for Club 18-30. During this time, he also spent 4 years living the ‘Mad Men’ life working in New York City.
When he’s not planning his new plural life, he can be found coaching rugby, playing chess, fishing, painting and drawing or gardening.
Before becoming the CEO of Zapp in 2013, Peter was the Group Head of Customer Propositions at HSBC responsible globally for developing and implementing new customer propositions. From 2009 to 2011 Peter ran the HSBC branch network in the UK of over 1350 branches and 14,000 staff. Peter delivered significant improvements in business performance and customer satisfaction.
Peter started his career as a Chartered Accountant eventually moving into retail as Marketing Director of PC World. Peter was responsible for Brand and Product marketing across stores and online. From 2005 to 2009 Peter was Managing Director of Currys as part of Dixons Stores Group international where he delivered significant improvements in both top line growth and bottom line performance.
Peter grow up in Dublin, Ireland and took a Law degree from Trinity College and now lives with his five children in St. Albans.
Hitherto a career financial services Marketer, Mark was educated in Trinity, Dublin and has an MBA from Warwick Business School. He has worked in a variety of businesses in the UK including Asset Finance, Consumer Credit and Banking and was previously Head of Marketing at first direct.
His most recent role prior to becoming CEO of first direct was as Regional Head of Marketing, HSBC Middle East.
Mark is married with three children and lives in Yorkshire.
Panel Moderator for Brand Finance Banking Forum 2015
James Sproule has been Chief Economist and Director of Policy for the Institute of Directors since January 2014. Prior to joining the IoD James lead Accenture’s UK Research and global Capital Markets Research where he focused on Thought Leadership. He started his financial career as a merchant bank economist working with both Bankers Trust, Deutsche Bank and Dresdner Kleinwort, and eventually helped to found the boutique bank Augusta and Company.
Before embarking on a career in economics, James was a signals officer in the Royal Navy. James Sproule stood for Parliament at the 2005 general election and was for seven years a visiting fellow in the Department of Management Economics at the London School of Economics. He has lectured and written on a broad range of subjects and sits on several charity boards.