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South America: Fintech and digital banking fuel brand value growth

Eduardo Chaves
Pilar Alonso Ulloa
03 April 2025
Eduardo Chaves
Managing Director,
Brand Finance Brazil
Pilar Alonso Ulloa
Managing Director, Brand Finance South America

In 2025, six Latin American nations are represented in the Brand Finance Banking 500 ranking.

The region’s national regulatory regimes result in strategic brand positioning with a strong emphasis on digital banking and financial inclusion. Institutions such as Itaú, Nubank and BancoEstado have leveraged innovation to boost their brand values and global competitiveness. Banks with declining brand values, such as Inbursa, Compartamos, BCI, and Corficolombiana, require a renewed focus on modernisation and customer experience to regain momentum.

BRAZIL

Brazil’s banking sector dominates the region, with 13 banks featured in the ranking, a testament to the country’s well-established financial infrastructure, rigorous regulatory standards and pronounced commitment to digital transformation.

Itaú (brand value up 3% to USD8.6 billion) leads the pack with a Brand Strength Index (BSI) of 78.1 and an AA+ rating. Despite the slight drop in the "appeal" driver, the brand's other touchpoints continued to grow, keeping its BSI growing, according to the Brand Finance survey. As Brazil’s largest bank by total assets, Itaú’s strength lies in its ability to blend traditional banking operations with state-of-the-art digital services. Its diverse portfolio, which includes investment banking and wealth management, underpins robust market positioning and international appeal. Memorable advertising campaigns accelerate the growth of brand strength. The “Made of the Future” campaign, which featured Jorge Ben Jor, Madonna and Ronaldo Fenômeno, positively impacted the brand’s awareness drivers and positive associations.

Banco do Brasil (brand value down 4% to USD5.2 billion) has a similarly high BSI of 77.9, also rated AA+. Brand Finance research found that Banco do Brasil has achieved extremely high ratings for familiarity and assurance, leading to its products obtaining substantial price premiums based on its brand strength. Its status as a partially government-controlled entity confers stability. It enables a broad branch network, while its diversified services—including agricultural financing—enhance its competitive edge in domestic and international markets. Bradesco (brand value down 6% to USD4.7 billion) has a BSI of 72.8 and an AA rating. Despite experiencing some recent declines,

Bradesco’s legacy and entrenched customer base maintain its reputation as a cornerstone of Brazilian banking. Its diversified operations in insurance and investments further fortify its position. In addition, the Bradesco brand has grown in several segments, including insurance and social actions, such as the Bradesco Foundation and its social responsibility actions, which increase its positive brand perception.

In the digital space, Nubank (brand value tripling to USD4 billion) has achieved a remarkably high BSI of 95.3 and an AAA+ rating, an example of how a technology-first brand can disrupt a traditional market. Nubank has the highest score in familiarity, reaching 10 out of 10. According to the Global Brand Equity Monitor, the global market research by Brand Finance shows that the improvement in brand strength performance is growing. Its rapid customer acquisition, mobile banking experience and use of artificial intelligence have expanded Nubank’s domestic influence and cemented its role as a leader in digital finance.

Caixa (brand value up 28% to USD3.7 billion) has played a key role in public policy, particularly in social benefits and housing finance, differentiating it from its peers. The Caixa brand develops these activities through social programs and grants paid to vulnerable citizens by the federal government and incentives for real estate financing for families in low- or middle-income conditions.

While the top five banks dominate, Brazil’s smaller institutions also tell an essential story about the diversity of the market. BTG Pactual (brand value up 52% to USD471 million) is a leading investment bank that emphasises wealth management and trading. Inter & Co (brand value USD439 million) benefits from its rapid growth as a digital bank offering a full suite of services. Its customer-centric model is particularly notable given its relatively small market capitalisation compared to the traditional giants.

CHILE

Banco del Estado de Chile “Banco Estado” (brand value up 42% to USD2.1 billion) stands out in Chile, climbing 23 positions to 135th and an AA rating. As a state-owned institution, the brand has the dual advantage of supporting public policy while driving financial inclusion. Banco de Chile has implemented various marketing initiatives, including the ‘Let's Reconnect with Chile’ campaign and developing the ‘Routes for Chile’ virtual showcase. Banco de Chile (brand value stable at USD1.4 billion) maintains a strong market presence. It remains a corporate banking and financial services leader with an AA rating. The bank’s ongoing investments in digital transformation and sustainable banking practices are central to its strategy for long-term growth.

BCI (brand value down 4% to USD521 million) has an A- brand strength rating. Despite recent setbacks, BCI’s investment in digital solutions and products tailored to small and medium enterprises positions it favourably for future recovery and growth.

COLOMBIA

Bancolombia remains Colombia's most valuable banking brand, now positioned at 153rd with a brand value of USD1.74 billion and an AA rating. Although it has dropped eight positions, its commitment to digital banking and regional expansion is evident and may position them for improved brand value as the bank underscores the importance of leveraging technology to improve customer engagement and operational efficiency.

Davivienda, positioned at rank 249 with a brand value of USD765 million and an AA rating, has seen a modest 10-position decline. Despite the slight drop, its ongoing investments in digital transformation and customer experience innovation keep it competitive. Davivienda’s strategic focus on retail banking has allowed it to build a strong, customer-focused brand that is well-adapted to evolving market needs, instilling confidence in its future growth.

Corficolombiana experienced the most significant decline in Colombia, falling 52 positions to rank 442. With a brand value of USD259 million and an A- rating, the bank now faces steeper challenges in maintaining its competitive edge. While still important, its role in corporate banking and investment services suggests that a more aggressive digital strategy may be necessary to regain lost ground in a rapidly changing financial landscape.

PERU

BCP (brand value down 1% to USD779 million) continues to focus on digital transformation while maintaining an extensive branch network. Its commitment to increasing accessibility to financial services is evident in its strategy to bridge traditional banking with modern digital offerings. BCP’s advertising uses irony and has drawn criticism, but so far, it seems to be a net positive for the bank’s brand performance. Interbank (brand value down 19% to USD304 million) suffered a more notable decline.

Interbank’s emphasis on innovation, particularly its customer-centric approach and investment in digital banking, has allowed it to remain competitive despite its lower brand value. The bank’s focus on technological advancements is a reminder that modernisation, even in the face of temporary setbacks, is key to long-term success in an increasingly digital market. An October 2024 cyberattack froze the bank’s operations and possible exposed data to hackers, resulting in decreased trust in embedded technologies and negatively impacted the value of the Interbrank brand. Reputational crises are inherently a risk for digital banks that may face operational instability or system intrusions.

ARGENTINA

The Argentinian economy has faced very high levels of inflation and long-term economic instability. Recently, an economic model proposed by President Javier Milei to dollarise activities has driven inflation to almost 300% in 2024 when measured in Argentinian Pesos. However, this has been closely connected to significant improvement in the value of Argentinian banking brands when measured in US Dollars.

Banco Macro (brand value more than doubling to USD622 million) has recorded a striking improvement, leaping 133 positions in this year’s ranking to become the world's 277th most valuable banking brand. Its focus on business banking, especially in the agricultural sector, has enabled Banco Macro to capitalise on opportunities in a challenging market. The bank’s strategic investments in technology and customer service have been instrumental in its resurgence, reinforcing its domestic and regional competitive position. In a landscape where fintechs increasingly shape the financial ecosystem, Banco Macro stands out as a strong and versatile option for large corporations, SMEs, and entrepreneurs.

Banco Galicia (brand value up 47% to USD552 million) has similarly grown while demonstrating its commitment to sustainability by achieving carbon neutrality in 2024.

On the commercial front, investments in digital banking and adopting a customer-centric approach has helped Banco Galicia navigate economic uncertainties while maintaining a strong retail presence. Its ability to adapt to rapid technological change has been key to its improved ranking and overall market performance.

About the Authors

Eduardo Chaves
Managing Director, Brazil
Brand Finance

Eduardo is Managing Director of Brand Finance in Brazil. He was the founder of Guarded Brands, and was a consultant for the companies Brand Analytics (Kantar - Millward Brown Vermeer) and Mercadotecnia.

Eduardo achieved a Masters and Doctorate in Organizational Administration from the University of São Paulo (FEARP/USP); Post-Doctorate in Business Administration from the São Paulo School of Business Administration of Fundação Getúlio Vargas (EAESP/FGV); Graduation in Accounting Sciences (Cruzeiro do Sul). He participated in the analysis and strategic development of several companies and brands, such as: Banco do Brasil, CELESC, Rede Santa Catarina, Stone, TeleCine, Porto, Embraer, Vale, Santander, Coca-Cola, Siemens AG, Associação Comercial de São Paulo - ACSP , Suzano Papel e Celulose, Passaredo, Renk Zanini, Brasfrigo (Jussara, Jurema, Tomatino), Limger, Locamerica, Let's Rent a Car, and others.

Eduardo is also a Professor at the University of São Paulo (USP/Esalq), Fundação Getúlio Vargas (FGV), and Fundação Instituto de Adm. (FIA), exclusively in postgraduate studies. He was a teacher at the following institutions: Universidade Estadual Paulista Júlio de Mesquita Filho - UNESP in the Professional Master's Degree, IFSP, FUNPEC in MBA in Branding, Fundação Hermínio Ometto (FHO/UNIARARAS), Faculdade Interativa COC (FIC/SEB S.A.), Faculdade de Orlândia (FAO) ), and others

Eduardo Chaves é Diretor Geral da Brand Finance no Brasil. Desde 2004 atua como consultor e pesquisador em marcas e marketing em diversos segmentos: bancos, educação, serviços financeiros, alimentos, transporte aéreo, serviços em geral, mineração, indústrias em geral, sendo bem ampla sua atuação no Brasil e na Amarica Latina. Foi consultor em marcas e marketing em duas empresas de consultoria representativas no Brasil, posteriormente abrindo sua própria empresa de consultoria. Integrar pesquisa de mercado, consultoria em marketing e marcas, e inovação em marketing é um processo poderoso de geração de valor que norteia as ações desse professional. 

Eduardo tem uma vasta experiência teórica e prática. Já publicou diversos artigos e livros na área de microeconomia, marketing, marcas, avaliação de marcas, brand equity, semiótica, sensações da marca, marca-país, avaliação financeira de marcas e empresas, retorno de ativos, avaliação de ativos intangíveis, etc. Toda sua formação acadêmica é voltada para avaliação de empresas e marcas; graduação, mestrado e doutorado (PhD) em negócios pela Universidade de São Paulo – USP e pós-doutorado em marketing na Fundação Getúlio Vargas – FGV. Ministra aulas de marketing e branding em programas de pós-graduação e graduação em diversas instituições de ensino de negócios no Brasil.

Trabalhou com empresas como Santander, AB InBev, Siemens, Coca-Cola, Vale, Brasfrigo, Suzano, Passaredo, SPC Boa Vista, Banco do Brasil, Limger, LocaAmerica, Let´s, e outras, Eduardo  compreende a necessidade do cliente e entrega resultados que realmente geram valor. Dentre as atividades que hoje desempenha na Brand Finance estão: pesquisas de marketing (quali e quanti), avaliação de negócios de marca, análise de contribuição da marca, valoração de marcas, avaliação de ativos intangíveis, auditorias de marca, pesquisa de mercado e análises associadas, inteligência de mercado, rastreamento de pontuação da marca, análise do retorno do investimento em marketing, consultoria de transição de marca, consultoria sobre governança de marca, arquitetura de marca e gerenciamento de portfólio, consultoria de posicionamento e extensão de marca, fusões e aquisições, financiamento e due diligence, assessoria em franchising e licenciamento, análise de preços de transferência e de taxas, relatórios e evidências de testemunhas especializadas, processo de inovação em marketing, além de projetos ad hoc e metodologias proprietárias.

Pilar Alonso Ulloa
Managing Director Iberia (España, Portugal) y Sudamérica
Brand Finance

Pilar lidera un equipo destinado a dar respuesta a los nuevos retos a los que se enfrentan actualmente los departamentos de finanzas en materia de valoración en España, Portugal y Sudamérica.

Tras 20 años trabajando en el sector de la auditoría y de la consultoría, Pilar se incorporó a Brand Finance en septiembre de 2021 para seguir tomando el pulso a la evolución de los activos intangibles en los distintos sectores de la economía, valorando negocios, empresas e intangibles a efectos transaccionales, fiscales y de información financiera.

Su trayectoria profesional como auditora le ha proporcionado un amplio conocimiento de la normativa contable internacional y local, lo que le ayuda a tomar decisiones y a responder a las cuestiones planteadas por los organismos reguladores en relación con los activos intangibles.

Incorporarse a una empresa que analiza los activos intangibles partiendo del estudio de mercado hasta la visión estratégica del mismo hace que la visión global que ofrece Brand Finance sea inmejorable frente a visiones de valoración más clásicas.

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Pilar leads a team aimed at responding to the new challenges currently faced by finance departments for valuations in Spain, Portugal and South America.

After 20 years working in the audit and consulting industry, Pilar joined Brand Finance in September 2021 to continue to keep her finger on the pulse of the evolution of intangible assets in different sectors of the economy, valuing businesses, companies and intangibles for transactional, tax and financial reporting purposes.

Her professional career as an auditor has provided her with extensive knowledge of international and local accounting regulations, which helps in making decisions and in responding to questions raised by regulatory bodies in relation to intangible assets.

Joining a company that analyzes intangible assets starting from the market study to the strategic vision of it makes the global vision offered by Brand Finance unbeatable compared to more classic valuation visions.

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